General Information – Our check-in time is 4pm and check out is at 10am.
Payment Terms – Once a reservation has been made, we require 50% down at the time of booking. PIP will email a Rental Agreement that needs to be electronically signed and received by our office. Your final payment is due no later than 30 days prior to arrival. If your date of arrival is less than 30 days away, the entire reservation cost has to be paid in full using a credit card only, at the time of booking. Again, PIP will email a Rental Agreement that needs to be electronically signed and received by our office. There are no holds for properties.
Guest Requirements – You must be over the age of 25 in order to rent a home from Pleasure Island Properties. The rental agreement cannot be transferred to anyone else and subletting the home is prohibited. The guest signing the rental agreement will be the party responsible for any intentional or malicious damage to the property for the length of the reservation. Many of our homes are in neighborhoods that have full-time residents so please be courteous with parking, outside activities, lights, and noise.
CANCELLATIONS / TRANSFERS – CANCELLATION MUST BE SUBMITTED TO PLEASURE ISLAND PROPERTIES IN WRITING. In the event of cancellation, no refund of rents paid will be made until the same time period is re-rented and confirmed. If the same time period is re-rented at the same rate as the original lease of the original Tenant, all monies paid are refunded less Travel Insurance if purchased, and an additional $150.00 Cancellation Fee. However, if the rental rate is negotiated to a lower rate or rented for a lesser time period, the original Tenant will only be refunded the lower (or lesser) rental amount less Travel Insurance if purchased, and an additional $150.00 Cancellation Fee as owners are to receive the full amount of the original lease. PIP will make every effort to re-rent the property at the full amount.
Travel Insurance – We offer Rental Guardian Travel Insurance – specifically their Play Travel Protection policy. In the event you need to cancel your booked reservation and your dates are not re-booked, Rental Guardian may be able to refund your money depending on the circumstances surrounding your cancellation. Please contact Rental Guardian directly with any specific questions. www.pleasureislandproperties.rentalguardian.com
PETS – Dogs are the only pets allowed in our pet-friendly homes.
DOG-FRIENDLY HOMES
The Pet Fee will vary depending on the property. There is a Pet Fee plus tax per- dog, per- stay. Please make sure to clean up after your dog. Excessive pet mess may result in extra cleaning charges. If a dog is found in a dog-friendly home without prior notice and consent as indicated by payment of the pet fee, then such is a violation of the rental agreement and constitutes grounds for immediate termination and eviction.
NON-DOG-FRIENDLY HOMES
If a pet is found in a non-pet-friendly home without prior notice and consent, then such is a violation of the rental agreement and constitutes grounds for immediate termination and eviction.
Guest Responsibilities at Departure
1. Do not strip or make the beds or start any laundry.
2. Clean all dishes and start the dishwasher.
3. Take all garbage to the outside cans.
4. If the furniture has been moved, please return it to its original position.
5. Please do a final walk through of the house for left behind items – (clothes in the laundry, phone chargers still plugged in, check the drawers and closets).
6. Please leave the home clean.
Smoking – There is no smoking of any kind – no tobacco, vaping, or marijuana – allowed in any of our homes. If you smoke outside, please do so at a distance of at least 10 feet from the home and dispose of your smoking materials appropriately. If anyone smokes inside the home or uses a vaporizer, then such is a violation of the rental agreement and constitutes grounds for immediate termination and eviction.
Weddings and Events – NO EVENTS OR WEDDINGS ARE ALLOWED AT ANY OF OUR HOMES. If you have an unauthorized event, then such is a violation of the rental agreement and constitutes grounds for immediate termination and eviction. You will also be subject to a minimum $750.00 cleaning fee.
RV’s – There is no RV parking at any of our properties.
BOATS –This Is property specific. Most of the driveways are not equipped to handle the load size of a boat. Some homes have a Home Owner Association (HOA) that will not allow boats. Please contact our office BEFORE making a reservation if this is something that is of interest to you.
Trash – Please place all garbage and recycling materials in the cans provided. If you have excess garbage, please bag it, and let our office know when you depart so that we can pick it up. Carolina Beach and Kure Beach have different pick-up days. Your pick up day will be property specific and communicated to you through our office.
Smoke detectors & CO detectors – Please check to see if your detectors are working and call us immediately if they are not so we can replace them. Batteries can die at any time, and we want you to have a safe stay with us.
Key Codes – Pleasure Island Properties homes have a keyless entry system. You will receive your door code and keyless entry instructions 48 hours prior to your arrival. The code will not work until 4 pm on the day of your arrival and will deactivate shortly after 10 am on the day of your departure. If you need a little extra time for departure or if you are arriving earlier than 4 pm, please give our office a call and we’ll try to accommodate you if we can.
Indemnify and Hold Harmless – Guest agrees to indemnify and hold harmless the owner and Pleasure Island Properties and its officers, directors, agents, and employees of and from any and all claims, causes of action, damage, lawsuits, judgments, including attorney fees, and costs, arising out of, relating to, or in connection with the reservation and/or use occupancy or rental of the home or property specified in the signed rental agreement.
Legal – In the event of a breach of the rental agreement or dispute concerning its interpretation or enforcement, the losing party shall pay the prevailing party’s costs, expenses, and attorney fees incurred.